Some PlayStation 5 players are seeing the error “CE‑107880‑4 — Something went wrong” when trying to install Dying Light: The Beast add‑ons such as the Hero of Harran bundle or Deluxe items. Techland has acknowledged reports and is investigating; if you’re affected, the steps below address the most common PS5 causes while you wait for an update from the support page.

Why this error appears on PS5 add‑ons

  • Entitlements haven’t propagated to your PS5 account yet (store delay), so the add‑on shows as owned but won’t install.
  • The console queued the wrong add‑on variant (PS4 or “Unknown” entry) for a PS5 game, which fails during install.
  • Your license cache needs a refresh; the store shows “purchased” but the system can’t validate it for download.
  • On consoles, some bonuses must be claimed manually from the platform store; this is noted in the game’s FAQ.

Try these fixes in order

  • Hard restart your PS5 (not Rest Mode). Fully power off the console, wait ~30 seconds, then boot and retry the add‑on install from the game’s hub.
  • Launch the base game once while online. From the main menu, ensure you’re connected to Techland services (status is shown at the bottom), then return to the PS5 home and try the add‑on download again.
  • Claim add‑ons from the store on the same PSN account that owns the game. On consoles, pre‑order items like the Hero of Harran bundle may require a manual claim in the platform store before they appear under Manage Game Content.
  • Verify you’re on the PS5 version and clear “wrong” add‑ons.
    • On the Dying Light: The Beast tile, press Options → Manage Game Content.
    • Look for any add‑on marked PS4 or “Unknown.” Delete it with the bin icon.
    • From the same menu, redownload the add‑on so the PS5 variant installs.
  • Restore licenses. Settings → Users and Accounts → Other → Restore Licenses. Wait for completion, then retry the install from Manage Game Content.
  • Remote‑download via the PlayStation App or web. From your Game Library, queue the add‑on to your PS5. Steps are outlined in this PlayStation support article.
  • Recheck Manage Game Content. Confirm the add‑on now shows as Installed. If it still errors, wait 30–60 minutes and try again—store entitlements sometimes take time to sync after launch or hotfixes.

Tip: Reinstalling the entire game rarely helps this specific error because the failure occurs at the store/license layer, not in the base install.

Where to find your items once add‑ons install

  • In‑game stash availability: Items from bundles (e.g., Hero of Harran, Castor Woods Prepper) are retrieved from your in‑game stash, which unlocks during the second quest, “Safe Haven.”
  • Outpost‑driven rewards: For gifts like the APEX Car Skin or Legacy Outfit, create and link a Dying Light Outpost account, connect your platform, and play the game at least once while online; rewards then appear in your Outpost notifications and can be claimed into your stash.
  • Deluxe Edition digital extras: Tourist Map, Wallpapers and the Soundtrack are delivered via the Deluxe page after linking your Outpost account and playing once; see the FAQ for details. (On PC/Steam, the files can also be found in the install folder; on PS5 they’re obtained from the website.)

Account and sharing caveats on PS5

  • Use the purchasing PSN account. Pre‑order incentives (e.g., Kyle Crane/Kyle-themed content or the APEX car skin) are typically granted to the account that bought or claimed them. Console game sharing doesn’t always extend to these bonus entitlements.
  • Stay within one region/account. If you purchased the game or DLC on one PSN account or region and play on another, the add‑ons may not appear or install.

If CE‑107880‑4 persists after the steps above, capture details and contact Techland. Include your PSN ID, region, console model/firmware, game version, the exact error code, a screenshot of Manage Game Content, and timestamps/time zone. Open a ticket via the official support page and attach logs following these instructions. If the PlayStation Store still shows ownership but will not install, also contact PlayStation Support, as this can indicate an entitlement mismatch on the store side.

Key takeaway: Most CE‑107880‑4 add‑on failures on PS5 resolve by ensuring you’re on the PS5 game version, refreshing licenses, removing any “Unknown/PS4” add‑on entries, and reclaming or remotely downloading the content on the same PSN account that owns the game. If it’s a store‑side propagation issue, a short wait plus a retry usually completes the install; otherwise, log a case so Techland and Sony can align entitlements for your account.