ARC Raiders’ ART00004 message is a straight network timeout. You’ll usually see “retrieving data from backend services timed out — please try again later.” Often, pressing Retry or relaunching works. If it doesn’t, use the steps below in order, starting with the quickest wins.
Check ARC Raiders’ server status first
If many players are connecting at once or maintenance is underway, timeouts are expected, and local tweaks won’t help. Scan the latest posts on the official ARC Raiders account before changing your setup. If outages or hotfixes are mentioned, wait and try again later.
Check the ARC Raiders account on X
Quick clears that fix most ART00004 cases
- Retry, then fully restart the game.
- Restart your PC/console. On consoles, perform a full power cycle (hard reset).
- Power-cycle your modem/router. Unplug for 30 seconds, then plug back in and wait for it to stabilize.
- On PC launchers (Steam/Epic), exit the launcher from the system tray, relaunch it, then start the game.
- On Steam (PC), verify game files: Library → ARC Raiders → Properties → Installed Files → Verify integrity.
PC: clear local blocks (firewall/AV) that can cause timeouts
Overly strict security tools can silently block traffic and produce timeouts. Allowlist the game in your security stack:
- Windows Security (Firewall and Controlled folder access): add ARC Raiders’ executable as an allowed app for both Private and Public networks.
- Third-party antivirus: add an exception for ARC Raiders or temporarily disable the AV while testing.
Then relaunch the game and test.
Fix routing hiccups: DNS, network reset, and alternate paths
When friends can connect but you can’t, the issue is often your local path to the servers. These steps switch or refresh that path:
- Change DNS (PC): set your adapter to use a public resolver (e.g., 8.8.8.8 and 8.8.4.4, or 1.1.1.1).
- Reset the network stack (PC): open Command Prompt as administrator and run:
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
- Try a different connection path:
- Switch between wired and Wi‑Fi.
- Temporarily tether to a mobile hotspot to test.
- If you have a VPN, connect to a nearby region and try again. This can route around a bad ISP path.
- Router settings: enable UPnP, then reboot the router to relax strict NAT behavior.
Console-specific notes (PS5, Xbox)
- A full power cycle (hard reset) often restores connectivity.
- Toggle your network once: disconnect Wi‑Fi/Ethernet, launch the game to the error, reconnect, then retry.
- If possible, swap between wired and Wi‑Fi or test a mobile hotspot to confirm it’s a local routing issue.
Symptoms and targeted next steps
| What you see | What it suggests | What to try next |
|---|---|---|
| Retry works after 1–2 attempts | Transient server or session hiccup | Keep playing; no changes needed |
| Friends play fine; you always time out | Local network or routing issue | Power-cycle router, change DNS, run PC network reset, test VPN |
| Works on hotspot, not on home internet | ISP/route or router configuration | Enable UPnP, reboot router, change DNS, try VPN temporarily |
| Wired fails; Wi‑Fi works (or vice versa) | Port/cable/interface quirk on your LAN | Switch interface, replace cable/port, keep using the working path |
| Persists across all paths and devices | Wider backend issues | Wait and check official updates; try again later |
When to stop troubleshooting and wait
ART00004 is a timeout against backend services. If you’ve restarted, power-cycled, cleared firewall blocks, refreshed DNS/Winsock, and tested an alternate path (hotspot/VPN) with no change, the issue is likely not on your side. Give it time and check official updates. Once stability returns, the error usually clears with a simple Retry.
