Creating a character on the wrong difficulty or with the wrong setup in Where Winds Meet feels costly because character slots are limited, and some choices affect your entire playthrough. At launch, many players expected an in‑game delete button or an easy way to spin up alternate characters, but the current tools work differently from what people are used to in other RPGs.
This guide explains what you can and cannot do today: deleting a character, creating an alt, re‑customizing your existing character, and using account-level options as a workaround when you truly need to wipe progress.
Where Winds Meet character deletion status (read this first)
Right now, the in‑game character management tools are limited:
- Players report that there is no visible “Delete Character” option on the main menu or character select.
- Support documentation shared with players refers to a delete option that no longer appears in the current menu layout.
- Players who started on the wrong difficulty (for example, not picking Legend Mode) have found themselves stuck on that character with no in‑game way to reroll.
That means, at the moment, you should assume:
- You cannot freely delete characters yourself from inside the game client.
- You also cannot easily create multiple alts on the same account, even though up to six character slots are advertised.
The only confirmed way to remove gameplay data that blocks certain actions (like cross‑progression linking) is through support, which is covered next.
How to delete character via support (account data removal)
The most reliable option when you truly need data removed is to ask the publisher to wipe the character or account data for you. This approach is also used when you need to clear a character from a platform account so you can link it for cross‑progression.
The official site explains that if an account you want to link already has its own in‑game character, and you want that data removed to complete linking, you must contact support at wherewindsmeet@global.netease.com on the Cross-Progression Account Linking page.
When support can help with deletion
You should contact support if any of the following applies:
- You created a character on the wrong difficulty or mode and want to start over on the same account.
- You made a character on a platform account (for example, PSN, Steam, Epic, NetEase launcher account) that you now want to “clear” so it can be linked to your main account for cross‑progression.
- You cannot see a delete option anywhere in the client, and need the character removed for any other reason.
Support ultimately controls whether they will delete just the character, all game data on that account, or refuse the request. The site explicitly mentions deletion only in the context of clearing data to allow account linking, not for casual rerolls, so be prepared that they may treat deletion as a one‑time or limited service.
How to request character/account deletion by email
Step 1: Open your email client and compose a new message to wherewindsmeet@global.netease.com. Use a clear subject line such as “Where Winds Meet – Character / Account Data Deletion Request”. This helps the support team quickly understand the purpose of your message.
Step 2: In the email body, provide your key account details. Include the platform you play on (Steam, Epic, PS5, or official PC launcher), your platform ID (for example, Steam profile URL or PSN ID), and your in‑game character name and server/region if visible. Support needs this to find the correct data.
Step 3: Clearly state what you want deleted and why. For example, explain that you created a character on the wrong difficulty, or that you need to delete the character on your PlayStation account so you can link it to your Steam main. The more specific you are, the easier it is for support to apply the correct action.
Step 4: Confirm that you understand deletion is permanent. Explicitly write that you accept that the character (and possibly its progress) will be permanently removed and cannot be restored if they proceed with your request. This signals that you are making an informed decision.
Step 5: Wait for a reply and follow any instructions they provide. Support may ask you to confirm the request again, verify ownership (for example, by replying from the email tied to your NetEase account or confirming transaction details), or specify exactly which character to remove if you somehow have more than one.
Keep in mind that support’s turnaround time can vary and that they may refuse or limit deletion if it conflicts with their policies.
Deleting character for cross‑progression linking
Cross‑progression lets you carry one character between Steam, Epic, the official PC launcher, and PlayStation. The official linking rules create a situation where an extra character on a secondary account can block linking entirely:
- You must link your accounts before creating a new character on the new platform if you want to sync an existing character.
- If both accounts already have a character, linking is not possible.
If you accidentally created a “throwaway” character on the platform you planned to use as your secondary (for example, a PS5 character when you meant to bring your Steam progress over), that extra character must be removed by support before you can link.
Steps to clear a blocking character for account linking
Step 1: Decide which account will hold your main character going forward. For example, if your main character and progress are on Steam, treat Steam as the primary account, and PSN, Epic, or NetEase login as secondary.
Step 2: Log in to the game on your primary platform and open Settings → Other → User Center → Link Account. This is where you manage cross‑progression, as described on the official linking page.
Step 3: On your secondary platform, check if a character already exists. If you ever pressed “Start” and went through character creation there, that account already holds a character and blocks linking.
Step 4: Email support at wherewindsmeet@global.netease.com and request deletion of the character tied to the secondary platform account. Make it clear that your goal is to link that account to your main one and that you are authorizing the removal of any existing character data on the secondary account.
Step 5: After support confirms that the character has been removed, return to your primary account and attempt linking again in the User Center. With the secondary account cleared, the link should proceed as the official rules require only one side to have an existing character.
Why you can’t simply create or delete alts right now
Players expected up to six independent character slots based on pre‑release information, but several launch-day experiences show a different reality:
- New players looking for an “Add Character” or “New Character” option on the login screen report that no such button is visible.
- Others who missed Legend Mode at creation found they had no way to delete or reroll that character via the interface.
- The in‑client UI seems to have removed an older delete option that support materials still reference.
These reports point to a design where your account behaves more like a single persistent hero profile, with support stepping in only for exceptional cases (such as account linking issues), instead of a traditional RPG character list that you can manage freely yourself.
Until the developer updates the UI to expose character slots or adds a visible delete option back into the main menu, you should plan around the assumption that you get one main character per account/region that you cannot casually delete or reroll.
Changing your character’s appearance instead of deleting
If your main issue is how your character looks rather than their progression or difficulty, you do not need to delete them. The game already supports extensive re‑customization after creation.
Players have confirmed the following behavior:
- You can edit your character’s appearance after creation.
- Simple cosmetic changes (face, skin tone, hairstyle, colors, clothing loadouts, weapon and arts loadouts) can be adjusted later.
- A major change like switching from male to female or vice versa is treated differently:
- You get one sex change for free after creation.
- After that, further sex changes cost premium currency (reported as 600 Jades).
- Spending Jades on early sex changes is not recommended if you still need them for upgrading talents and combat power.
This means that in many cases, you can fix a “wrong preset” mistake by using the in‑game customization tools instead of trying to wipe the character.
When appearance changes are a better choice than deletion
Step 1: Decide what exactly you dislike about your character. If it is just their face, hairstyle, hair color, or body proportions, this can usually be changed freely later without touching your progress.
Step 2: Use the in‑game customization interface (accessed from the character menu or related NPCs, depending on how the client presents it) to adjust your character’s look. Take time to fine‑tune since later major changes can cost Jades.
Step 3: If you want to change sex (for example, from female to male), plan when to use the free swap. Many players choose to hold this free switch until they are sure about their long‑term preference.
Step 4: Avoid spending the 600‑Jade fee for an early sex change unless you are confident you can spare that currency. At the start of the game, Jades are valuable for buying talent books and other power upgrades, so cosmetic sex changes early on are usually a poor trade.
Step 5: Use gear, clothing sets, and weapon skins to further adjust your character’s identity. Since you can change outfits and loadouts at will, you may find that your dissatisfaction with the character fades once they are geared and styled as you like.
What to expect going forward
Given that the game advertises up to six characters that do not share progress, the current lack of a visible delete or alt‑creation option on the login screen suggests the interface may evolve with future updates. For now, the practical reality is:
- Your first character choice on an account is effectively “sticky”.
- Appearance can be reworked extensively; sex can be changed once for free, then for Jades.
- True deletion or clearing of a character relies on contacting support, especially when needed to fix cross‑progression linking issues.
Until new menu options are added, treat each new character and account link with care and document your account details so you can give support precise information if you ever need them to wipe data.
With these constraints in mind, you can avoid getting stuck on an unwanted setup, use appearance editing instead of deletion when possible, and fall back to support or a fresh account only when there is no other clean solution.
