Where Winds Meet ties your progress very tightly to your account. Each account gets one character, there is no character select screen on the global release, and there is no built-in “delete character” option. That catches a lot of players off guard, especially anyone who rushed character creation, picked the wrong difficulty, or simply wants to reroll.
There are still ways to restart, but they are awkward. Some methods wipe your entire account, others rely on account linking, and some just sidestep the problem by using a new platform login.
What you can and cannot do right now
| Goal | Is there a direct option? | Practical method | Main drawback |
|---|---|---|---|
| Delete a single character | No in-game option | Full account deletion or support request | Progress and purchases on that account are lost or locked |
| Start over on the same platform (fresh character) | No direct reroll | Use a different account on that platform or unbind/bind accounts | Juggling multiple logins; purchases do not follow you |
| Start over on a different platform | Yes (new character on a new platform account) | Create a new account on Steam, Epic, PSN, or the official launcher | Your previous unlocks and cosmetics remain on the old account |
| Change appearance | Yes | Use the in-game Appearance menu and tickets | Some changes use paid tickets; hairstyle changes are separate items |
| Switch to Legend difficulty after starting | No | Only possible by starting over on a new account/character | Any existing progress must be abandoned |
Method 1: Request character deletion via email support
NetEase lists a dedicated email for players who need help deleting a character when crossplay linking gets blocked:
| Item | Details |
|---|---|
| Support email | wherewindsmeet@global.netease.com |
| Use case | Account linking and situations where you already have a character on multiple platforms |
| What to include | Platform (Steam, Epic, official PC launcher, PS5) and your platform ID (Steam ID, PSN ID, etc.) |
There is no published turnaround time and no public checklist of exactly what support will ask for beyond platform and ID details. Treat this as the slowest and least predictable option, useful if you absolutely need a specific character deleted to free up a name or to resolve a crossplay conflict.
Method 2: Delete the entire account through the official PC launcher
Full account deletion is the only structured, menu-driven way to remove a character without going through email support, but it is only available if you use the official PC launcher downloaded from the game’s website. This flow is not exposed through Steam, Epic Games, or PlayStation 5.
| Step | What to do in the official launcher |
|---|---|
| 1 | Launch Where Winds Meet from the official PC client and open your profile to see account details. |
| 2 | Locate and select the Account Deletion option, which opens an account deletion webpage. |
| 3 | Read the deletion terms, tick the agreement checkbox, and proceed with Next. |
| 4 | Confirm the pop-up that warns you the account will be deleted. |
| 5 | Upload a screenshot of recent purchase transactions and provide a contact email to verify ownership. |
| 6 | Tick the final agreement box and submit the deletion request. |
Once you submit, the request runs on a roughly 30-day schedule with an additional 7-day reconsideration period during which you can contact customer service to cancel the deletion. After deletion completes, you can register again and create a fresh character, but your old progress and any purchases tied to the deleted account are gone.
Method 3: Start over on Steam (or another platform) by unbinding and rebinding accounts
On PC, the game supports binding your progress to NetEase, Steam, Epic Games, and the official launcher. That opens up a workaround: move your current character off your Steam (or Epic) identity, then let the platform create a brand-new account the next time you log in.
The basic flow works like this on PC:
| Stage | Action | Result |
|---|---|---|
| Create a NetEase account | From the in-game Settings menu, open the Other tab and use the account binding section to link a NetEase account. | Your current character becomes tied to that NetEase login in addition to your platform account. |
| Unbind the platform account | In the same account section, remove the Steam or Epic link after NetEase is bound. | The character now “lives” on the NetEase login instead of the Steam/Epic identity. |
| Log back in through Steam/Epic | Close the game and relaunch it through Steam or Epic. | The platform account no longer has a character, so the game prompts you to create a new one. |
This gives you two separate accounts:
- A NetEase account containing your original character.
- A “fresh” Steam or Epic account where you can start over.
You can also invert this if you want the “throwaway” character on NetEase and the “real” one attached to Steam or Epic. Log out, sign in with the account that should keep the old character, bind it, and then let the other login be the clean slate.
Important constraints:
- You still only get one character per account; this method just moves that one character between identities.
- Any money you spent on one account does not transfer when you start over on another.
- If you care about crossplay or cross-progression, be deliberate about which identity becomes your primary one.
Method 4: Use a completely new account or platform
The simplest way to reroll is also the bluntest: play on a different account. Because Where Winds Meet uses account-based saves across Steam, Epic, the official PC launcher, and PS5, each unique account on those services effectively acts as a new save slot.
| Scenario | What to do | Trade-off |
|---|---|---|
| Steam player wants a fresh start | Create a second Steam account and launch the game there. | Managing multiple Steam logins; nothing from the original account carries over. |
| Epic player wants to reroll | Make a new Epic Games account and install Where Winds Meet with that login. | Same as on Steam: progress and purchases stay with the original Epic account. |
| PC player wants a separate character from console | Play on PS5 with your PSN account and on PC with Steam/Epic/official launcher using different logins. | Characters and unlocks are isolated per account; there is no merge. |
This approach is particularly useful if your main goal is to try Legend difficulty from scratch without sacrificing an existing character or waiting on support responses. Legend can only be selected at character creation, and difficulty cannot be raised to Legend later in settings, so a genuine reroll is required if that setting matters to you.
Changing appearance without deleting your character
If your only regret is how your character looks, deleting anything is overkill. The game lets you revisit the character creator from the menu:
- Open the main menu and choose Appearance.
- At the bottom of that screen, select Appearance again to reopen the full editor.
Within that editor, you can adjust most of your visual setup, including face structure and makeup. Hairstyle is treated differently and must be unlocked or purchased individually. A ticket system gates more drastic changes:
| Change type | Cost | Notes |
|---|---|---|
| Makeup and basic appearance tweaks | Free | Accessible whenever you enter the appearance editor. |
| Major appearance rework (face, body) | Appearance ticket | The first ticket is free; additional ones require in-game currency. |
| Gender change | Appearance ticket | Available on a 14-day cooldown; some regions also sell “transformation pill” items via premium currency. |
| Hairstyle change | Individual hairstyle unlocks/items | New hairstyles are separate cosmetics rather than part of the free editor. |
If you misspell a name, the situation is less flexible. There is no in-game rename option right now. Community reports describe support offering two ways to restart progress: a full account deletion with a 14-day wait and reactivation, or starting on a new account. Whether a deleted character’s name becomes immediately reusable is not clearly documented.
Why the system feels so restrictive
The frustration around character deletion in Where Winds Meet comes down to three design choices:
- The game is fully online and saves constantly to the account, so there is no local save slot to wipe.
- Each account is limited to one character, even though some regions have already seen more flexible character slots.
- Legend difficulty is locked to character creation and cannot be toggled later in settings, so a bad initial selection has a lasting impact.
Players on the Chinese servers have access to more quality-of-life features, including ways to create additional characters, and those changes are expected to roll out to the global version over time. Until that happens, the workarounds above are the only reliable paths to a clean start.
If you are just beginning and care about difficulty, take your time during the first character setup screen. If you already committed and want a do-over, decide whether you value speed (new account or account-binding shuffle) or completeness (waiting through a full account deletion) more. None of the options is elegant, but they do let you get back to the start of Jianghu without waiting for a future patch.
