Where Winds Meet’s launch has come with a wave of login problems: “Could not retrieve account info” on PS5, “Account login failed. Check the Network and restart the game” on PC, and generic login failure loops when the game tries to pull your profile from the servers.
Most of these problems fall into three broad buckets: the game servers are not ready yet, your network path to those servers is unstable, or your platform account and game account are not in a state the game expects. The sections below focus on what you can actually do on your side while waiting for patches and server-side fixes.
Where Winds Meet failed to retrieve account info: what that usually means
When the game throws errors like “Could not retrieve account info” or “Account login failed. Check the Network and restart the game,” it is failing at the step where it looks up your game profile after you authenticate with PSN, Steam, Epic, or the official launcher.
| Platform | Typical error text | What is happening |
|---|---|---|
| PS5 | “Could not retrieve account info” | Game client can reach PSN, but cannot pull your Where Winds Meet profile from its own servers. |
| PC (Steam/Epic/launcher) | “Account login failed. Check the Network and restart the game” | Client either cannot reach game servers reliably, or servers are not accepting logins yet. |
| PC / mobile | Generic “Login failure error” | Login flow breaks before character data is loaded, often due to network or early-launch bugs. |
Sometimes this is purely a server issue: when the game is not yet fully open in your region or when servers are overloaded, no local fix will make it behave. Other times, small changes on your device or network are enough to get you through.
Check the obvious: are the game and servers actually up?
Before trying anything complicated, confirm a few basics:
- Make sure Where Winds Meet is fully released in your region and on your platform. In early windows, players can often sign in on the web but not from the client because servers are not yet accepting in-game connections.
- Verify that PSN, Steam, Epic, or your platform’s network services are up and you can play other online games without issues.
- Confirm you are connecting with the same account you used for beta, pre-order, or earlier play sessions if you expect existing characters or rewards.
If many players are reporting that they cannot even reach the title screen, it usually points to a server-side outage. In that case, waiting for maintenance to end is the only realistic option.
Fix Where Winds Meet login failure error on PC (Steam, Epic, official launcher)
On PC, the most common login problem is a loop where the game reports “Account login failed” and tells you to check your network, even though your internet connection is otherwise fine. There are a few practical workarounds that have already helped players get past this screen.
Reset your router and flush DNS
Unstable routing or stale DNS entries can stop the client from reaching the correct game servers even when everything else online works. A quick reset and DNS flush is often enough to clear that path.
| Step | Action |
|---|---|
| 1 | Power off your router, wait 10–15 seconds, then power it back on. |
| 2 | On Windows, open the Start menu, search for Command Prompt, right-click, and choose “Run as administrator”. |
| 3 | In the Command Prompt window, type ipconfig /flushdns and press Enter. |
| 4 | Wait for the success message, close the window, restart your PC, and try launching Where Winds Meet again. |
Flushing DNS clears the local cache of server addresses, forcing Windows to look them up fresh. If the login error was caused by conflicts in that cache, this often resolves it.
Use a VPN if your route to the servers is blocked
Some players have only been able to log in after starting a VPN before launching the game. This suggests their direct route to the game servers is blocked or unstable, while an alternate route works.
- Start your VPN and choose a nearby region that the game supports.
- Once the VPN connection is active, launch Where Winds Meet.
- If you can log in consistently with VPN but not without, the issue is likely with your ISP path to the servers.
Try patience and controlled button presses
Login failures in the current build are not always strict network problems. Several players report that aggressive button pressing on the title screen seems to make things worse, while simply waiting or clicking in a specific way helps.
| Technique | How to try it | Why it can help |
|---|---|---|
| Let the client “find” your account | Boot the game, reach the initial login or “Start Game” screen, and then stop pressing anything for a few minutes. | Gives the client time to finish background requests without new login attempts interrupting the process. |
| Quick “Start Game” taps | On the title screen, press “Start Game” a few times in quick succession instead of once, then wait. | Repeated attempts sometimes slip through transient server errors or timeouts. |
These are not guaranteed fixes, but they are low-risk and fast to try before you resort to reinstalling the game.
Reinstall Where Winds Meet when files or patches are corrupted
If router resets, DNS flushes, VPN, and patience do not help, the next realistic measure is a full reinstall.
- On Steam or Epic, uninstall Where Winds Meet from your library, then download it again.
- On the official PC launcher, uninstall through the launcher or your system apps menu, then redownload using the official Where Winds Meet website.
Reinstalling forces a fresh download of all client files and can clear out partial patches or corrupted data that break the login process. The downside is time and bandwidth, so leave this until you have tried the lighter fixes.
If a clean reinstall still leaves you stuck at login, the problem is almost certainly on the game’s side and will need a patch or server fix.
Fix Where Winds Meet “Could not retrieve account info” on PS5
On PlayStation 5, “Could not retrieve account info” means the game has passed PSN authentication but cannot sync your game profile. That can be server-based, but there are a few things to verify on the console.
Confirm PSN and license status
- Check your PS5 network connection and confirm you can start other online games normally.
- Highlight Where Winds Meet on the home screen, press Options, and choose to check for updates in case a hotfix has already been pushed.
- If you pre-ordered, ensure the license is properly installed; sometimes restoring licenses in the PS5 settings resolves odd startup behaviour.
If everything on the PS5 side looks healthy, treat the issue like a server problem and retry periodically, especially around known maintenance windows.
Avoid common cross-progression pitfalls when linking accounts
Some login problems are tied to cross-progression and account linking mistakes. Where Winds Meet supports cross-progression across Steam, Epic, the official PC launcher, and PlayStation, but there are strict rules on when and how accounts can be linked.
The official Cross-Progression Account Linking Guide on the Where Winds Meet website outlines the basic flow:
| Platform | Where to link accounts |
|---|---|
| PS5, Steam, Epic | In-game under Settings → Other → User Center → Link Account. |
| Official PC launcher | From the title screen, open User Center → Link Account. |
Two rules matter most for avoiding “retrieval” issues and missing characters:
- Link accounts before creating a new character on the new platform if you want to carry over an existing character.
- If both accounts you are trying to link already have characters, you cannot link them at all.
For example, if you have been playing on Steam and want to move to PS5, first use the User Center on one platform to link your Steam account with your PSN account, and only then start creating characters on the new platform. Doing this in the wrong order can leave you with separate profiles that cannot be merged and may cause confusing login behaviours.
Special notes for beta testers and pre-order players
Beta and pre-order participation adds another layer to account handling, especially if you are chasing rewards and trying to log in on a different platform than the one you used originally.
| Case | What you should do |
|---|---|
| Played beta on Steam | Log in and create your character on Steam first using the same Steam account. |
| Played beta via Facebook or Google | Sign in with the same channel (e.g., Gmail) in the release client so rewards map correctly. |
| Played beta on PlayStation | Start on PlayStation with the same PSN account, then link to other platforms later if needed. |
| Pre-registration rewards | These arrive after completing the main quest “Homecoming”. |
| Milestone rewards | These show up via in-game mail once your character hits Level 5. |
Rewards do not usually cause login failures directly, but confusion over which account holds what can lead players to switch sign-in methods repeatedly, making it harder to diagnose real network problems.
When you need customer support to intervene
There are cases where local troubleshooting is not enough. If the account you want to link already has a character and you want that data removed so you can link to a different main account, only support staff can perform that operation.
- If you need to delete in-game data from an account in order to complete linking, contact the game’s customer support by email. The address is listed in the official Cross-Progression Account Linking Guide.
- Unlinking accounts is not something players can do manually. Any unlinking also requires contacting support.
Support cannot instantly fix server outages, but they are the only route for structural account problems such as wrong account merges, irreversible linking choices, or data that needs to be wiped.
For now, Where Winds Meet login and account retrieval errors are a mix of shaky network paths, strict linking rules, and early technical bugs. Start with the low-cost checks—letting the login screen sit, restarting your router, flushing DNS, and trying a VPN. If those fail, verify that your accounts are linked in the order the game expects and that you are using the same sign-in method across platforms. When none of that moves the needle, the only realistic options are a full reinstall or waiting for server and client updates to catch up.
