The 'Upstream Request Timeout' error is one of the most common issues that you may come across when trying to use the music streaming platform. It usually occurs when there is a network-related issue that is preventing the service from connecting to its servers. Here are some of the ways by which you can try to fix it.

Check Spotify servers

Before trying anything else, you should check whether Spotify servers are online by visiting a website like downdetector.com. Search for Spotify and the website will let you know whether it is currently facing any issues. Sometimes, issues like traffic overload can cause Spotify servers to go offline. If that's the case, you won't be able to do anything but will have to wait until the servers are online again before you can use the music streaming service.

Fix 1: Check your internet connection

If Spotify servers are online, you should check and make sure there are no issues with your internet connection. Try switching between Wi-Fi and mobile data or vice-versa and also visit other websites to see if they are working properly. Turn your router off for a few minutes and then turn it on again before opening Spotify. Additionally, if you are using a VPN, disable it before opening Spotify as such services can reduce your internet speed and may result in network errors.

Fix 2: Visit the Spotify website in incognito mode

Visit the Spotify website in incognito mode using your web browser. In this mode, your browser does not have any cached data or cookies and all third-party extensions are also disabled. You can open an incognito browser window by clicking on the three dots on the top right of your browser and selecting 'Incognito mode'.

Fix 3: Clear browser cache data

Your browser can slow down when a huge amount of cookies and cached data gets collected over time. This can result in the 'Upstream request timeout' as well as other connection issues. To fix this, you will need to clear the cache and cookies.

  1. Open Chrome and click on the three dots on the top right.
  1. Click on 'Settings' in the dropdown menu.
  1. Next, click on 'Privacy and security' on the left.
  1. Now, click on 'Delete browsing data'.
  1. Then click on the 'Cookies and other site data' and 'Cached images and files' checkboxes to select them and then click on the 'Delete data' button. You can also select the time range for which you want to delete the data using the dropdown menu at the top.
  1. Close and reopen the browser window and go to the Spotify website to check whether the issue has been resolved. You can also clear the cached data and cookies for other browsers in the same manner.

Fix 4: Update your browser

  1. In Chrome, click on the three dots at the top right.
  1. Now go to 'Help' in the dropdown menu and then click on 'About Google Chrome'.
  1. Chrome will automatically check for updates and install them if they are available. You can then click on the 'Relaunch' button before opening the Spotify website again.

Things to know

  • Sometimes something as simple as restarting your device can get rid of glitches and bugs that may be responsible for the error.
  • You should also check your firewall and ensure that it is not blocking Spotify's connections to the internet.
  • If you're unable to fix the issue with the above methods, try accessing the Spotify website using a different web browser like Firefox.
  • You can also download and install the Spotify app and use it if that works. If you're facing problems while using the app as well, consider updating or reinstalling it.