Cold Start is the opening chapter of Silent Hill Townfall, and it is over fast. Simon walks from the pier into Shorefront District – South, the chapter closes behind him, and the harbour never opens again. Everything worth picking up sits along that short stretch of fog.
Quick answer: Cold Start holds seven pickups — two Documents, the Shorefront Map, and phone numbers 900, 010, 496 0496 and 100. None of them can be collected after the chapter ends.
Why Cold Start pickups are permanently missable
There is no chapter select in Townfall and no way to walk back into a finished area. Once Cold Start wraps, the pier and its notices are gone for that playthrough. The only recovery option is a prior save or a fresh run.
That matters more than a completion percentage. Documents and Clues both count toward the same discoveries total — 85 in the full game — and that total is weighed against your enemy kill count to decide whether you land the Justice, Forever, or Abandoned ending. Neither Cold Start notice unlocks anything by itself, but both feed the number that picks your ending.
The phone numbers are a separate track. There are 13 scattered across St. Amelia, tied to a Silver trophy, and Chapter 1 hands you four of them in one booth.
Pier route: Boat Tour Cancelled Notice and the Shorefront Map
The map is a key item rather than a discovery, and it is the only navigation aid you get here. Open it and use the marked streets to line up your route toward Town Square instead of wandering the fog.
Shorefront Family Clinic Notice near Town Square
From Town Square, travel northeast toward the clinic. Beside its entrance, inspect the Shorefront Family Clinic Notice on the outside wall; it reports that services are suspended and registers as Document 2/85.
The chapter contains only these two Documents. Nothing else is concealed in the harbour district, so a thorough search there is unnecessary.
All four Chapter 1 phone numbers at the Town Square booth
The telephone booth stands in Town Square itself, inside the area the Shorefront District – South map covers. Step in and answer the ringing phone first — the incoming call has to be picked up before the directory posted in the booth becomes useful.
Dial each of the four numbers in turn on the keypad. Every call is logged permanently under Discovered Phone Numbers.
| Number | Entry | What it does |
|---|---|---|
| 900 | 1/13 | Emergency Services |
| 010 | 2/13 | Operator |
| 496 0496 | 3/13 | Tourist Centre |
| 100 | 4/13 | Manual save |
The number 100 serves the save system, not a story call. In Townfall, phones provide the only manual saves, with 20 manual slots available in addition to the autosave. Avoid using one only if you are pursuing the Reject The Help challenge trophy, since it demands no manual saves after meeting Richard; dialing 100 in Chapter 1 nevertheless adds the number to the phone log.
Cold Start checklist and how to confirm nothing was missed
| Type | Name | Where |
|---|---|---|
| Document 1/85 | Boat Tour Cancelled Notice | Harbourmaster door, pier |
| Key Item | Shorefront Map | Automatic, foggy streets |
| Document 2/85 | Shorefront Family Clinic Notice | Clinic wall, northeast of Town Square |
| Phone 1–4/13 | 900, 010, 496 0496, 100 | Town Square booth |
A read Document displays its collection number in the pickup notification: the harbour notice gives 1/85, while the clinic flyer gives 2/85. Passing by without examining one will not count it. If no number appeared, the Document was not read.
For the calls, open the Discovered Phone Numbers log before you leave Town Square. Four entries means the chapter is clean. The Shorefront Map needs no checking beyond confirming it sits in your key items after the automatic pickup.
Pickups that belong to Chapter 2, not Cold Start
A handful of early collectibles get filed under the opening chapter by mistake. They only become available once Chapter 2: Escape starts in the Haldane Hotel, so there is no point sweeping the harbour for them.
- Room Service Card, a Clue on the desk in room 204, available after you obtain the CRTV.
- Behind the hotel’s first puzzle, you’ll find the Hotel Room Note by the sink, with the Room 204 Key beside it.
- Hotel Reception Notice, tucked behind the front desk.
- Phone number 5/13, 496 0244 for The Haldane Hotel, dialed back at the same outdoor booth.
That first puzzle is the hotel room’s circular dial lock. Set 18 on the top ring, January in the middle, and 1996 on the bottom to open it.
Everything else in Shorefront District – South waits even longer. The protest flyer, the Strange Postcard in the Video Star shop, and Zoe’s house with its flashlight all sit in Chapter 3 and beyond. Finish Cold Start with two Documents, one map, and four phone numbers logged, and there is nothing left to hunt before the chapter closes.
