Phoenix Reffaella finally shows up in person in Zenless Zone Zero, and her introduction is a slapstick one. Instead of a dramatic entrance, the scene opens on a blonde woman hiding under a torn cardboard box, checking a cracked phone, and getting flattened by a door before she can say a word.
Quick answer: The cutscene runs as the opening of Season 3 Chapter 003, “Their Secret Histories,” and ends with Fairy pulling up an ID that names the unconscious woman as Phoenix Reffaella, a medical assistant registered to High Ambitions Corp.
Where the Phoenix cutscene plays in Zenless Zone Zero 3.2
The sequence is story content, not an event or a side commission, so there is nothing to farm or unlock beforehand. You reach it by playing the main Season 3 questline in 3.2 until the game hands control over on its own. The chapter card that appears after the collision, reading “S3-CHAPTER 003” and “Their Secret Histories,” is the confirmation that you have seen the right scene.
Overworld objectives bookend the cutscene, including a prompt to head to Bardic Needle and knock on the door, so the transition from walking around New Eridu to the cinematic is automatic.
What happens in the Amber Hall cutscene
The whole thing is played for comedy. A blonde woman walks a city street with a battered cardboard box over her head, using a cracked phone to navigate, and the phone’s photo of Amber Hall tells her she has finally arrived after a rough trip.
A quick flashback fills in how she got there, cutting through delivery crates stamped “ENBARR,” past a ticket booth and construction workers, and over rooftops. It is closer to an obstacle course than a commute.
She ditches the box, steps around a toy vehicle in her path, and reaches for the entrance. That is the exact moment Cissia throws the door open from the inside, looking for “Lady Sunbringer,” and knocks her clean into the bushes.
Billy, Cissia and the rest of the group find her lying still in the bushes, and Cissia immediately spirals into panic about having killed someone. The scene then moves indoors, where she is laid on a bed while the others check her over.
| Order | Beat |
|---|---|
| 1 | Arrival outside Amber Hall in a torn cardboard box, phone in hand |
| 2 | Flashback through crates, a ticket booth, construction and rooftops |
| 3 | Box comes off, toy vehicle dodged, sprint to the entrance |
| 4 | Cissia bursts out for “Lady Sunbringer” and knocks her into the bushes |
| 5 | Billy, Cissia and company find her unconscious |
| 6 | She is moved to a bed and checked for injuries |
| 7 | Wise, Belle, Billy and Cissia talk it over; breathing and heartbeat are normal |
| 8 | An island access pass is spotted beside the pillow |
How Phoenix Reffaella is identified after the collision
The name never comes from the character herself, because she stays out cold for the entire scene. Billy notices an island access pass sitting next to her head on the pillow, and Wise reads the name off the card and asks Fairy to run it.
Fairy queries Roscaelifer’s customs platform and returns a match: the ID holder is Phoenix Reffaella, registered as a medical assistant at High Ambitions Corp. Cissia’s reaction is the punchline, since the person she just knocked unconscious turns out to be a medical professional.
Note: Cissia opens the door expecting “Lady Sunbringer,” which is why she is moving at speed in the first place. Phoenix simply happens to be standing in the way.
Who Phoenix Reffaella is in Zenless Zone Zero
Phoenix Reffaella is a human female NPC tied to the Krampus Compliance Authority, TOPS and High Ambitions Corp. She first surfaced in Version 2.7 content and was shown in the Season 3 teaser “Before the Wind Rises,” where she appears seated among lava debris with sharp, flame-like shapes behind her and a single symbol worked into the metal accessories on her white dress.
She has been formally introduced through an official Season 3 character reveal, which is where her voice cast was confirmed.
Phoenix Reffaella voice actors and official names
| Language | Voice actor |
|---|---|
| English | Michaela Jill Murphy |
| Japanese | Fujita Akane (藤田 茜) |
| Chinese | Song Yuanyuan (宋媛媛) |
| Korean | Song Ha-rim (송하림) |
Her name is localized differently across regions, which is worth knowing if you are watching the scene in a language other than English.
| Language | Official name |
|---|---|
| English | Phoenix Reffaella |
| Chinese (Simplified) | 菲欧妮・蕾法爱菈 |
| Japanese | フィオニー・レファエラ |
| Korean | 피닉스 레파엘라 |
| Portuguese | Phoenix Rafaella |
If you skipped past the cutscene, the story replay is the only way to see it again, and the access pass exchange near the end is the part worth rewatching. It is the single moment the game commits to who Phoenix is on paper, ahead of whatever her Krampus Compliance Authority ties turn into later in Season 3.
