How to Fix it When Spotify is Not Working on Windows 11

These fixes will get your Spotify listening back on track in no time.

Windows 11 is definitely a better operating system in terms of performance and design than its predecessor. However, still being fairly young in its development cycle, there are bound to be some kinks here and there.

One such issue many users have been reporting is with the Spotify app. Either the app is not launching at all or the window is completely blank if it launches on their Windows 11 device. Fortunately, the issue is usually software-based and is easy to resolve compared to hardware-based problems.

Method 1: Add ‘Media Feature Pack’ Optional Feature

Many users on the official forum have been able to resolve the issue by simply adding the ‘Media Feature Pack’ to their system from the Settings app. Typically it should already be installed on the system. However, if you are using an education/organization account, you might need to add it manually. Either way, it won’t hurt to go to the settings and check whether or not you have the pack.

First, head to the Start Menu and click on the ‘Settings’ tile. Alternatively, press the Windows+I keys together to open the Settings app.

Then, click on the ‘Apps’ tab present on the left sidebar to proceed.

Next, locate and click on the ‘Optional features’ tile to continue.

After that, click on the ‘View features’ button to proceed. This will open a separate window on your screen.

Then, type “Media Feature Pack” to search for it. Click on the checkbox following it and then click the ‘Next’ button to proceed.

Note: If you are not able to find the Media Feature Pack in the Optional Features window, it is already installed on your system.

Now, click on the ‘Install’ button to commence the installation of the feature.

Once installed, restart your system and launch the Spotify app to check if the issue persists.

Method 2: Reinstall Spotify App

Many a time, there could be a third-party software or service interfering with the app that could lead to such unexpected behavior from the app. A simple reinstall can easily fix this issue.

To uninstall the app, head to the Start Menu and click on the ‘Settings’ tile to proceed. Alternatively, you can also press the Windows+I keys on your keyboard to open the app.

After that, click on the ‘Apps’ tab present on the left sidebar.

Then, click on the ‘Installed Apps’ tile from the left section to continue.

Locate the Spotify app from the list. Once located, click on the ellipsis (three horizontal dots) icon and choose the ‘Uninstall’ option to continue.

Then, again click on the ‘Uninstall’ button from the confirmation prompt to remove the app from your system.

Once the process has been completed, restart your system to make sure all the supporting files and services are also removed. Now, you can either install Spotify from the Microsoft Store or their official website.

If you wish to install the Spotify from Microsoft Store, head to the Start Menu and click on the ‘Microsoft Store’ app tile to continue.

Then, type Spotify in the search bar present on the top and hit Enter on your keyboard to perform a search.

After that, click on the ‘Install’ button to download and install Spotify on your PC.

If you wish to install the app from the official website, head to spotify.com/download using your preferred browser. Then, click on the ‘Download’ button to initiate the download.

After that, double-click on the .EXE file from your downloads to commence the installation on your computer. Once installed, the Spotify window will be automatically launched on your computer and the app should work fine.

Method 3: Switch from MS Store App Version to Spotify Standalone App Version

A pool of users also discovered that uninstalling the store version of the app and downloading the standalone version from the Spotify website fixed the problem on their PC.

First, head to the Settings app from the Start Menu.

After that, click on the ‘Apps’ tile present on the left sidebar to continue.

Then, click on the ‘Installed apps’ tile to proceed.

Now, you can either type Spotify in the search bar to perform a search or scroll down to manually locate the app.

Once located, click on the ellipsis (three horizontal dots) and choose the ‘Uninstall’ option to proceed.

Then, again click on the ‘Uninstall’ button to proceed.

Once uninstalled, restart your system to make sure all the supporting files are also removed from your PC.

Once restarted, head to spotify.com/download using your preferred browser. Next, click on the ‘Download’ button to initiate the download on your system.

Once downloaded, head to the default downloads directory and double-click on the .EXE file to commence the installation.

After the installation is completed, log in to your Spotify account and check if the issue is resolved. If you were already using the standalone app when the error presented itself, try the reverse, i.e., install the app from Microsoft Store and see if it works.

Method 4: Update Audio Drivers

Updating the audio drivers can also potentially resolve the issue. Since the process is simple, easy, and fast, there is no harm in trying it out.

First, head to the Start Menu and type Device Manager to perform a search for it. Then, from the search results, click on the ‘Device Manager’ tile to open it.

Then, double-click on the ‘Sound, video, and game controllers’ section to expand it and locate the system audio devices.

Next, right-click on the ‘Audio Device’/’Realtek(R) Audio’ component and choose the ‘Update driver’ option.

Then, either click on the ‘Search for a driver automatically’ to let Windows search for a driver. Otherwise, click on the ‘Browse my computer’ to open a File Explorer window and select a driver package manually.

Once the drivers are updated, see if it resolved the issue.

Method 5: Use the Web Player as an Alternative

If no fix is getting the desktop app to work, you can use the Spotify web player as an alternative. Since Windows 11 is still new, it can take some time for issues like this to get resolved. Using the web player might not be a proper replacement for the desktop app since you lose the benefit of being able to play the downloaded tracks in your library. But it’s better than nothing.

To use the Spotify web player, simply head to open.spotify.com using your preferred browser. Then, click on the ‘Log in’ button to log in to your account and start listening to your favorite tracks online.


There you go, people, you can easily fix the Spotify app on your Windows PC using the above-mentioned methods. However, in case none of these work and you are ready to take any measure to get it working, you can simply reset your PC without losing all your personal data and it is bound to fix the issue.