Applications tend to get stuck in their regular functioning from time to time. The heavy load of cache and other memory saved on behalf of those applications on the system may weigh them down, thus causing a temporary error(s). The error may be the unavailability of the app or difficulty in connecting to it.
Google Chat is one of the applications that can pose such an error sometimes. The app would open but it wouldn’t be able to connect to any of the chats. However, the good news is that this is a temporary challenge and one that’s very easy to fix. Here’s how.
Clearing Google Chat Site Data in Chrome
Open chat.google.com on your browser and click on the ‘lock icon’ at the far-left of the address bar.
In the drop-down box will open, click on the ‘Site Settings’ option at the bottom of the box.
Now, a separate ‘Settings’ tab would open. In there, click on ‘Clear Data’ button in the Usage section.
A permission dialogue box will show. Choose the ‘Clear’ button to complete the cache/cookie clearing process.
This will clear all cookies and data related to Google Chats. This can be confirmed with ‘No usage data’ text under the Usage section once you’ve deleted the site data.
Deleting Google Chat Site Cookies and Cache in Edge
Open Google Chat in your browser by going to chat.google.com in Edge and click on the ‘lock icon’ at the beginning of the address bar.
In the dialogue box that appears, click on the ‘Cookies’ option under the ‘Permissions For This Site’ section.
A ‘Cookies in Use’ dialogue box would open on the page. Select ‘google.com’, then click on ‘Remove’ and close the box with ‘Done’.
Similarly, remove cookies for all sites mentioned in the box. Like, chat.google.com and contacts.google.com.
Delete Cookies and Cache for All Websites in Edge
If the above method doesn’t work, then take the extreme path and remove cookies and cache for all websites in the browser to permanently fix the “Unable to connect” error in Google Chat.
Open your Edge browser and click on the three horizontal dots to the extreme right corner of the window.
Now, navigate to the bottom of the drop-down list and select ‘Settings’.
On the Settings page, look to the left of the margin and click on the ‘Privacy, Search, and Services’ option.
Scroll down the ‘Privacy, Search, and Service’ page on the right to find the ‘Clear browsing data’ section. Click on ‘Choose What to Clear’ button on the ‘Clear Browsing Data Now’ line.
(If you wish to clear the cache and other data for chats each time you close the application, then click on the arrow below ‘Choose what to clear’).
A ‘Clear Browsing Data’ dialogue box would open. If you’ve used Google Chat in the past hour, do not make any changes to the time range. But if you’ve used it beyond that time frame, click on the downward arrow of the “Time Range” box and choose your preferred option.
Once that’s settled, make sure the ‘Cookies’ and ‘Cache’ options are ticked before clicking on the ‘Clear Now’ button on the bottom left of the dialogue box.
All cookies pertaining to Google Chats will now be removed along with other Google-related data. You will be logged out of your Google Chat account. Log back in to re-connect easily to Chat.