Silent Hill: Townfall — How to Open the Clinic Reception Door

Chapter 4 of Silent Hill: Townfall, “Searching for Zoe,” drops Simon inside the Shorefront Family Clinic and then immediately stops him at a door marked Reception. There is a keypad on the wall, no way to force the lock, and 10,000 possible combinations if you try to brute-force it. The number is written down a few rooms away.

Quick answer: The Clinic Reception code is 2896. Punch 2-8-9-6 into the keypad next to the door and it releases on the last digit.

What you need before you reach the Reception keypad

The keypad is inaccessible at the start. Complete the Human Organ Box puzzle in Zoe’s House to unseal the clinic, then enter its corridor, where the darkness makes a working flashlight nearly essential.

Zoe’s Lanyard — awarded automatically when the Human Organ Box opens (956 on the left dial, 133 on the right).
Flashlight — Place the AA Batteries and the Flashlight Without Batteries together in your inventory; the result is a working flashlight.
The badge panel — mounted beside the clinic’s front door, under the blue Shorefront Family Clinic sign, at location 6 on the Shorefront map.

Place the lanyard against the panel to raise the security shutter. Because the sound attracts attention, hide behind the bins beside the building until the enemy patrolling the street moves on. After entering, turn to the right; the Reception door is a few paces away, with its keypad immediately visible.

Reception Keypad — The keypad beside the Reception door refuses to budge without four digits. Shown at 00:37 in GosuNoob’s video. Image: Screen Burn

Where the 2896 code is written down: the Z Ellis office

Walk past the Reception door and follow the green-walled corridor, going by the waiting chairs. The first door on the right is Dr Stevenson’s office, worth a quick stop for the Note on Patient Records and some Gauze in the desk drawer.

Carry on to the end of the hallway and go through the second door, the one with the Z Ellis nameplate. Black goo seeps out from under it, but the room is empty, so there is no reason to rush the search.

Step up to the desk and interact with the old computer to examine it close up.

Computer inspection — The Examine prompt on the Z Ellis desk monitor. Shown at 00:03 in Ghosts of Reykjavik’s video. Image: Screen Burn

Check the yellow Post-it in the monitor’s top-right corner; the number written on it is 2896.

Finding the code — The sticky note carrying the Reception code, 2896. Shown at 00:06 in Ghosts of Reykjavik’s video. Image: Screen Burn

Reading it files the note in your collection as the Clinic Post It Note, so the digits stay accessible if you wander off and forget them.

Before you leave, switch the computer on and read Ellis’ emails for the “Where Are You?” and Reception Answer Phone Message clues, and grab the Resignation Letter from the stack of boxes on the left.

Finding Keypad Code — Ellis' computer holds both the emails and the code note. Shown at 00:57 in GosuNoob’s video. Image: Screen Burn

While here, remove the Scalpel from the open green container beside the computer. It opens St. Amelia’s rusty hatch doors, including those at the Pharmacy and the park gate, so collecting it now prevents a return trip.

Entering the code and confirming the door opened

Head back along the corridor to the Reception door and interact with the digital lock on the wall beside it to bring up the number pad.

Unlocking the Door — The number pad opens when you interact with the lock. Shown at 00:40 in Game Guides Channel’s video. Image: Screen Burn

Press 2, then 8, then 9, then 6. There is no confirm button, so the sequence resolves the moment the fourth digit goes in.

Entering Keypad Code — The final digit of the sequence, 6, going in. Shown at 00:08 in 100% Guides’s video. Image: Screen Burn

Watch the indicator. A green light and an unlock tone mean the lock has disengaged and the door swings open on its own. If nothing happens, the input was wrong and you simply start again from the first digit.

Unlocking Reception Room — The lock releases and the Reception door opens. Shown at 00:13 in 100% Guides’s video. Image: Screen Burn

What is inside Clinic Reception

Reception is compact, yet three items inside make the detour worthwhile.

Item	What it does
Phone	Manual save point
Nurse’s Rounds Form	Document collectible
Answering machine	Adds the Pharmacy to your map

The Nurse’s Rounds Form sits on the counter, filed under Zoe Ellis with employee ID 0386 and most of the patient details scratched out. The handset works like every other phone in St. Amelia, so dialling 100 saves your game here; convenient, but not a one-time chance.

Play the answering machine message before you leave. The pharmacist asks Nurse Ellis to come to the pharmacy on Main Street, and hearing it puts the St. Amelia Pharmacy on your map as the next destination.

Where the clinic thread goes after Reception

After securing the Scalpel and marking the Pharmacy, the clinic becomes the chapter’s hub instead of a dead end. Return to the Z Ellis office for the scales puzzle, where three objects must go onto three plates.

Plate	Item	Where it is
Left	Broken Stethoscope	On the bed in Jess’s House
Middle	Prescription Dosage Error Note	Rusty locker in the Pharmacy back room
Right	Zoe’s Lanyard	Already in your inventory

The Resignation Letter you picked up in the office spells that arrangement out line by line. The Pharmacy locker runs on the same kind of lock as the Reception door and opens with 6539, releasing the instant you tap the last digit. Set all three items on the correct plates and the next story beat starts straight away with a cutscene.