Many Apex Legends players on the PC are reporting an issue where the game crashes in the middle of a match with engine error “dxgi_error_device_hung.” According to the experts, the error is related to the GPU failing to perform due to a driver issue. Nvidia has already released a statement about graphics driver version 418.81 throwing “DXGI_ERROR_DEVICE_HUNG” error on certain Graphics Cards.
0x887A0006 – DXGI_ERROR_DEVICE_HUNG The application’s device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
However, the issue isn’t isolated to Nvidia GPUs only. Folks with AMD GPUs are also seeing the same error while playing Apex Legends. We do not have a fix for AMD GPU users, but if you have got an Nvidia graphics card installed on your PC and you’re seeing this error, you need to upgrade to latest the Nvidia Driver version from 419.35 or newer.
Grab the Nvidia Driver version 419.35 from the download links below. Make sure you download the driver file applicable for your Windows version.
- Download Nvidia Driver 419.35 for Windows 10
- Download Nvidia Driver 419.35 for Windows 7, Windows 8, and Windows 8.1
While installing Nvidia Driver version 419.35, you’ll get an option to “Perform a clean installation.” Make sure you select it to upgrade Nvidia Driver version on your PC properly.
Once you’ve installed Nvidia driver 419.35, restart your PC (if you haven’t already), then launch Apex Legends. It shouldn’t crash with the “dxgi_error_device_hung” error.