How to Fix Computer Crashing When Using Microsoft Teams

Unexpected system crashes during Microsoft Teams meetings often trace back to graphics driver conflicts, hardware acceleration settings, or corrupted application data. These issues can disrupt calls, cause screen flickering or blue screens, and may even force a full system restart. Addressing these root causes directly can restore stability to both the Teams app and your overall PC experience.

Update or Reinstall Graphics Drivers

Outdated or incompatible graphics drivers are a frequent cause of Teams-related crashes, especially when sharing screens or using video features. Updating or reinstalling your display adapter drivers can resolve conflicts that lead to system instability.

Open Device Manager by pressing Win + R, typing devmgmt.msc, and pressing Enter. Alternatively, right-click the Start button and select Device Manager from the menu.

Expand the Display adapters section. Right-click your graphics device (such as Intel HD Graphics or NVIDIA/AMD GPU) and select Update driver.

Choose Search automatically for drivers. Allow Windows to find and install the latest version.

If no update is found, visit your GPU manufacturer’s website to manually download and install the latest drivers for your hardware.

Restart your computer after the update. Launch Teams and check for stability during meetings or screen sharing.

For computers with multiple GPUs (integrated and dedicated), use the GPU control panel (such as NVIDIA Control Panel) to assign Teams to run on the dedicated GPU, which can prevent crashes caused by integrated graphics limitations.

Disable Hardware Acceleration in Teams

Hardware acceleration allows Teams to offload graphical tasks to your GPU, but on some systems it can trigger crashes, flickering, or even blue screens, especially with certain driver/GPU combinations. Disabling this feature can resolve these issues.

Fully quit Teams (right-click the Teams icon in the system tray and select Quit).

Open the configuration file at %APPDATA%\Microsoft\Teams\desktop-config.json using a text editor like Notepad.

Locate the appPreferenceSettings section. Set "disableGpu": true. If this line doesn’t exist, add it within the appPreferenceSettings block.

Save the file and restart your computer.

Relaunch Teams and test its stability, especially during video calls or screen sharing.

Note: In some versions of Teams, this setting may also be available directly in the app’s settings under Settings > General as “Disable GPU hardware acceleration.” If present, check this option instead of editing the configuration file.

Clear Microsoft Teams Cache

Corrupted cache files can cause Teams to crash on launch, during meetings, or when sharing content. Clearing the cache forces Teams to rebuild these files, often resolving persistent crashes.

Fully close Teams, including from the system tray.

Press Win + R, paste %appdata%\Microsoft\Teams, and press Enter.

In the opened folder, select all files and folders (press Ctrl + A), then delete them.

Restart your PC, then open Teams and sign in again. Monitor for any further crashing issues.

Run Teams in Compatibility Mode

Some Windows 10 and 11 users report improved Teams stability by running the app in compatibility mode for an earlier Windows version. This can resolve issues with newer OS builds or hardware configurations.

Close Teams completely.

Find the Teams shortcut, right-click it, and select Open file location.

Right-click the Teams shortcut in the folder and select Properties.

Go to the Compatibility tab. Check Run this program in compatibility mode for: and select Windows 7 or Windows 8 from the dropdown menu.

Click Apply and OK, then relaunch Teams.

Address High Refresh Rate Monitor Issues

Teams can crash or freeze when screen sharing or during meetings on systems with monitors set above 60Hz refresh rates. Lowering the refresh rate has resolved crashes for some users.

Right-click the desktop and select Display settings.

Scroll to Advanced display settings, then select your main display.

Set the refresh rate to 60Hz.

Click Apply, then restart Teams and test for crashes.

If Teams works after this change, the issue is likely related to how Teams interacts with higher refresh rates or GPU drivers.

Update Teams and Windows

Running outdated versions of Teams or Windows can introduce compatibility problems that lead to crashes. Ensuring both are fully updated can resolve known bugs and improve stability.

For Teams, open the app, click the three-dot menu (Settings and more), then select Check for updates.

For Windows, open Settings > Update & Security > Windows Update, and click Check for updates. Install any available updates and restart your PC.

Repair or Reinstall Microsoft Teams

If Teams continues to crash after trying the above methods, repairing or reinstalling the app can fix issues caused by corrupted installation files.

Open Settings > Apps > Installed apps (or Apps & features on older Windows versions).

Find Microsoft Teams in the list. Click the three-dot menu and select Advanced options (if available), then click Repair or Reset.

If issues persist, uninstall Teams completely. Download the latest installer from the official Teams download page and install a fresh copy.

Check for VPN or Docking Station Conflicts

Some users report Teams crashes when connected to certain VPNs or using specific docking stations (especially with Lenovo docks). Disabling the VPN or updating dock firmware can resolve these conflicts.

Temporarily disconnect from your VPN and join a Teams call to test if the issue persists.
Check for firmware updates for your docking station from the manufacturer’s support site.
If using multiple displays through a dock, try connecting via HDMI instead of DisplayPort or vice versa, as this has resolved crashes for some users.

Run System File Checker

Corrupted Windows system files can prevent Teams from running properly. Running the System File Checker scans and repairs these files.

Open Windows Terminal (Admin) by pressing Win + X and selecting it from the menu.

Enter the following command:

sfc /scannow

Let the scan complete and follow any prompts to repair system files. Restart your computer when finished and retest Teams.

Consistently stable Teams performance depends on up-to-date drivers, correct hardware acceleration settings, and a clean application cache. Addressing these areas directly can eliminate most crash scenarios, whether you’re in a call, sharing your screen, or simply running Teams in the background. If issues remain, using the web version of Teams in a browser can provide a temporary workaround while further troubleshooting.