How to Fix it when Microsoft Teams Keeps Crashing on Windows 11 or Windows 10 PC

Microsoft Teams is one of the great business communication software out there. Though Microsoft didn’t win any brownie point for its design interface as many found it to be too complicated their preference, people still lived with it.

However, many users reportedly, are facing a peculiar issue of Microsoft Teams crashing again and again on their Windows PC. And that is something you cannot make do with.

If you have also been experiencing similar kinds of issues with Microsoft Teams, we have a list of simple solutions that you can try and fix the issue yourself in no time. That being said these kinds of issues can emerge from various kinds of reasons. you might have to try more than one fix listed below to completely eradicate the issue on your machine.

So, let’s start with the solutions demanding relatively low effort from you and then work our way towards solutions requiring more intervention from your side.

Kill Microsoft Teams App from the Task Manager

This might seem a very elementary step for some users, however, many a time even if your close the app some services still run in the background and are not able to restart properly the next time you launch the app. Hence, it cannot hurt to perform such for an annoyance this big.

To do so, head to the Start Menu and type Task Manager to search for it. Then, from the search results, click on the ‘Task Manager’ tile to open it. Alternatively, you can also press Windows+Shift+Esc to open the Task Manager window on your screen.

Then, locate the ‘Microsoft Teams’ tile from the list and right-click on it. Then, click on the ‘End Task’ option to completely purge the Teams app from your RAM.

Now, open the Teams app on your PC and check if this resolved the issue for you. If not, hop on to the next one.

Check Microsoft Teams’ Service Status

Teams won’t open when Microsoft Teams’ servers are down and out. Thus, one of the first things you should check is if Teams itself is experiencing any outages or not. Moreover, checking the current service status is just a single-step process and will hardly take any time.

To check the current status, head to portal.office.com/servicestatus using your preferred browser. Then, locate the ‘Teams’ option on the left section of the webpage. If anything except a green tick is displayed, the issue is with the Microsoft servers and not your device. You can also click on the ‘Teams’ tile to know more about the issue.

In case the service status of Microsoft Teams’ server is up and running, head on to the next fix to resolve the issue on your machine.

Clear Microsoft Teams’ Local Cache

Microsoft Teams also creates a local cache on your secondary storage to enable faster access to the chats and Teams channel for you. However, a corrupt or damaged cache can also make your app crash again and again.

To clear the local cache, press the Windows+R keys on your keyboard together to bring up the Run Command utility on your screen. Then type or copy+paste the below-mentioned command in the space provide and hit Enter on your keyboard to open the directory.

%appdata%MicrosoftTeams

Then, select all the files and folders present in the directory by pressing Ctrl+A keys together on your keyboard and delete them permanently by pressing the Shift+Delete keys on the keyboard together. This will bring up a prompt on your screen.

Note: Make sure the Teams app is completely closed and no process of the Teams app is running in the background before you perform this action.

Now, from the prompt, click on the ‘Delete’ button to confirm the deletion of all files.

And that’s it, launch the Microsoft Teams app on your Windows 11 device and check if the crashing issue still persists.

Repair or Reset Microsoft Teams from the Settings App

If clearing the cache didn’t work, you can also try to repair Microsoft Teams from the Settings app to fix any corrupt or damaged files.

First, head to the Settings app either from the pinned apps section on the Start Menu or from the ‘All apps’ section. Alternatively, you can also press the Windows+I keys together on your keyboard to open the Settings.

Next, from the left sidebar, click on the ‘Apps’ option to continue.

After that, from the right section of the Settings window, click on the ‘Apps & features’ tile to proceed.

Now, you can either scroll down to locate the Microsoft Teams app manually, or you can use the search bar present under the ‘App list’ section to search for the app.

Once located, click on the ‘kebab menu’ icon (three vertical dots) present on the far right edge of the tile and click on the ‘Advanced options’ button from the context menu.

On the next screen, scroll down to locate the ‘Reset’ section and click on the ‘Repair’ button to continue.

Once the repair process is completed, a ‘tick’ will be displayed right next to the button. Now launch the Microsoft Teams app on your machine and check if this resolved the issue for you.

In case the issue still persists, head back to the ‘Microsoft Teams’ settings page and locate the ‘Reset’ section. Then, click on the ‘Reset’ button to proceed. This will bring up a pop-up prompt on your screen.

Read the information carefully written on the prompt and click on the ‘Reset’ button to give your confirmation and reset the app.

Note: As the prompt mentions, all your account data present on your machine will be deleted and you will have to download it again. Also, this will log you out of the Teams app.

Reinstall the Microsoft Teams App on your Windows 11 Machine

If nothing else seems to work, the last resort is to uninstall and then Reinstall the Microsoft Teams app from your machine.

To do so, head to the Settings app either from the pinned apps section on the Start Menu or from the All apps section. Alternatively, you can also press the Windows+I keys on your keyboard together to open the app.

Then, from the left sidebar, click on the ‘Apps’ option to continue.

After that, from the right section of the Settings window, click on the ‘Apps & features’ tile to proceed.

Then, you can either scroll down manually to locate the Microsoft Teams app or you can use the search bar present right beneath the ‘Apps list’ section.

Once located, click on the ‘kebab menu’ icon (three vertical dots) present on the far right edge of the tile and click on the ‘Uninstall’ button to proceed.

Next, from the pop-up prompt, again click on the ‘Uninstall’ button to give your confirmation and uninstall the app from your machine.

Once uninstalled, restart your machine from the Start Menu.

Once restarted, click on the ‘Chat’ app pinned on your taskbar to bring an overlay menu. Then, click on the ‘Continue’ button to initiate the installation process.

After that, click on the ‘Continue’ button again if your wish to use the same account you are currently logged in to Windows with. Otherwise, click on the ‘Use another account’ button present at the bottom section of the overlay pane.