“Your printer is not receiving the print command” often signals a breakdown in the communication between your Windows 11 device and the printer, resulting in stalled print jobs or unresponsive devices. This issue can stem from outdated drivers, network changes, incorrect printer status, or residual software conflicts after a Windows upgrade or network switch. Addressing these root causes will restore direct, reliable printing and eliminate frustrating delays.
Run the Windows Printer Troubleshooter
Step 1: Open the Get Help app by selecting Start
, typing Get Help
, and pressing Enter
. In the app, search for “printer troubleshooter.”

Step 2: Launch the printer